Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India 110104084. NPTEL provides E-learning through online Web and Video courses various streams. Toggle navigation. II. Some of the functions include: 1. Facilitating products: Products that are produced by an operation to support its services. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Services operations management is related with delivering service to the customers of the service. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. ... Service Systems : Characteristics ; Failure and Recovery: ... Decision Support Systems for Operations Management ( Contd. ) Industries that will recognize this course Supply Chain Analytics is a growing field. Copy paste rhe questions if they can be. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. 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