If the lines still appear after replacing the cable, troubleshoot the external device. Sorry, there is insufficient stock for your cart. COVID-19 is impacting our call centre operations, we may be unable to take in-coming calls. Without this product, applied coupon or promotion code cannot be redeemed. Horizontal lines are almost exclusively caused by failed Gate drivers on the panel. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. Samsung Plasma TV Horizontal Lines from Bad Screen - YouTube Copyright© 1995-2020 Samsung. To determine whether this is a software problem or a hardware issue, please follow the steps below: Please Note: To help with further diagnosis of your device, click on the link for information on running a scan using Device Care. The available settings and options may differ for devices sold in other countries. They are part of the panel and can not easily replaced (requires special equipment). Find out more here. 3 Pull up the Menu screen and check whether the issue persists. Dead pixels, a defect in the TV, or the external device connection and cables are possible causes. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Horizontal lines appear across the bottom of my TV screen On the supplied IR remote control, press and hold the POWER button for about five seconds until Power off appears on the TV screen. Note: The TV automatically powers off and then powers back on after one minute. Please Note: The information on this page is for Australian products only. By ticking this box, I accept Samsung Service Updates, including : There are a number of a different ways of contacting us via Live Chat, Email and more. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. This website is best viewed using Internet Explorer 11, Chrome, Safari and newer browsers. All rights reserved. Whether your product is in warranty or out of warranty, we're here to help. Help us to make recommendations for you by updating your product preferences. ABN 63 002 915 648. and connection to see if they are properly connected. Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. You can always check the small ribbon cables that connect from the driver board (part of the panel) to the LCD panel itself. 2 If the lines sway, check the input source (HDMI 1, Video, PC, etc.) To be redirected to your local support page please click here. Those flat ribbon cables are bonded to the panel. Copyright© 1995-2020 Samsung. Try replacing the cable that is connecting the external device to the TV. There are multiple causes for lines on the TV screen. This site uses cookies. Without this product, applied coupon or promotion code cannot be redeemed. There are a few different ways you might see lines or missing pixels on the TV screen. All rights reserved. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Troubleshoot Lines Appearing on the TV Screen Click to Expand Navigate to Settings > Support > Self Diagnosis > Picture Test , and then follow the on-screen directions If the lines appear during the picture test, please visit the Support Center to request service. 1 Check whether the lines on the screen are moving or permanent. Are you sure to remove this product? The provided information refers to TVs sold in Canada. See our Privacy Policy here. Are you sure to remove this product? If the lines do not appear during the picture test, then the problem is the external device, and not your TV. This Website is best viewed using Internet Explorer 11, Chrome, Safari and newer browsers. This product should be mounted to a wall or other suitable surface to avoid serious injury. By ticking this box, I accept Samsung Service Updates, including : There are a number of a different ways of contacting us via Live Chat, Text, Email and more, Speak to one of our dedicated team of experts. Troubleshoot Lines Appearing on the TV Screen, If the lines appear during the picture test, please visit the. Disconnect and re-connect the video cable/HDMI to check if the issue is resolved. Find out more here. Models, sequences or settings will vary depending on location and/or where the product had been purchased. If it doesn’t power on, press the POWER button on the remote. Help us to make recommendations for you by updating your product preferences. Whether your product is in warranty or out of warranty, we're here to help. Sorry, there is insufficient stock for your cart.

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